SEACARM Hair Color

- Shipping Method: Standard Courier Service

- Shipping Area: Nationwide (Additional surcharges may apply for Jeju Island and remote areas.)

- Shipping Fee: KRW 3,000 (Free shipping on orders over KRW 50,000)

- Delivery Time: 1–3 business days after payment confirmation (Excluding weekends and holidays).

Please note that delivery may be slightly delayed due to stock availability or courier conditions.

- Shipping Destinations: Available Worldwide

- Carriers: DHL, EMS, etc.

- Delivery Time: Varies by destination. Average delivery time is 2–14 business days.

- Customs & Duties: Customs duties and related fees incurred according to the destination country's policies are the responsibility of the buyer (recipient). We are not responsible for shipping delays caused by customs clearance procedures.

- A tracking number will be sent automatically as soon as your order is packed.

- If you have not received a tracking number within 72 hours of placing your order, please check your email's spam folder first.

- If you are still unable to locate it, please contact our customer service team via email or phone.

Please note that returns are accepted only if eligibility requirements are met. Exchanges are not available. Refunds will be processed only after the returned items have passed inspection.

1. Order Cancellation

Order cancellation is possible in the following cases:

• You submit a cancellation request within 24 hours of payment, and the order status is "Processing". (If the status is "Awaiting Shipment" or "Preparing for Shipment," please contact Customer Service directly.)
• Shipment has been delayed for more than 10 days after payment without prior notice regarding the delay.
• The ordered item is out of stock.

2. Return Policy (Acceptable Cases)

We accept returns under the following circumstances:

• You received a product different from what you ordered.
• You received a defective product.

[Return Instructions]

1. Please post a return request on the Return Forum (Q&A Board) within 3 days of receipt. You must attach photos of the received product and include the item code, order number, and reason for return.
2. A customer service representative will contact you via email or phone to assist you.
3. Returned items must be in their original condition, including tags and packaging. Please also include a note with your order number, name, and user ID.

• Returns are accepted only if the above instructions are followed and approved by our staff. Returns sent without prior approval will not be accepted.
• Even for defective or incorrect items, all tags and labels must remain intact. Items must be returned unworn and in their original packaging.
• Please include all original packaging components and free gifts (if applicable) when returning.
• Shipping costs for returns due to our error will be borne by the company. However, if EMS "Cash on Delivery" is not available, please scan the return receipt and enclose it with the package or upload a photo to the forum. We will refund the shipping cost as soon as the returned item arrives.

3. Non-Returnable Cases

Returns are NOT accepted in the following cases:

• Returns due to "Change of Mind" (e.g., size, color, personal preference).
• Returns of shoes, bags, or other accessories.
• Products damaged due to customer negligence.
• Return requests that have not been approved by our staff.

The following are NOT considered defects:

• Products without original tags or labels.
• Products with creases that may have occurred during shipping.
• Products with minor finish imperfections (e.g., loose threads) typical of mass production.

4. Missing Items

If items are missing from your order:

• Please contact Customer Service via phone or the online forum (if phone connection is difficult) within 1 day of delivery.
• Please keep all packaging (boxes, plastic bags, etc.) and components until further notice.
• Please note that if packaging is lost or damaged, refunds for missing items may not be processed.